Q: Is shipping free?
Yes, we offer free standard shipping on all U.S. orders.

Q: How long does delivery take?
Orders usually arrive within 4–7 business days.

Q: What is your return window?
Returns are accepted within 30 days of delivery.

Q: How do I start a return?
Email support@luxpupy.shop and we’ll provide a prepaid return label.

Q: When will I receive my refund?
Refunds are processed within 6 business days after inspection.

Q: Is payment secure?
Yes. All payments are processed securely through Stripe with SSL encryption.