At LuxPupy LLC (“we,” “us,” or “our”), accessible from https://luxpupy.shop/, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, or make a purchase.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website or place an order, we may collect the following information:

• Order Information:
  Full name, shipping address, billing address, email address, phone number, and payment details (payments are securely processed by Stripe; we do not store card data)

• Account Information:
  Username, password (encrypted), and account preferences

• Customer Communications:
  Contact details and message content when you communicate with us via email, phone, or contact forms

• Marketing Preferences:
  Newsletter subscriptions and communication preferences

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically, including:

• Log Data:
  IP address, browser type, internet service provider (ISP), date and time stamps, referring and exit pages, and click activity

• Device Information:
  Device type, operating system, browser version, screen resolution, and language settings

• Usage Information:
  Pages viewed, time spent on pages, interactions, search queries, and navigation behavior

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and performance:

• Essential Cookies:
  Enable core website functions such as session management and shopping cart functionality

• Analytics Cookies:
  Used by Google Analytics to understand website traffic and user behavior

• Marketing Cookies:
  Help deliver relevant advertisements and measure campaign effectiveness

You may manage or disable cookies through your browser settings.

2. How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill orders

• To send order confirmations, shipping updates, and invoices

• To provide customer support and respond to inquiries

• To improve website functionality, performance, and user experience

• To prevent fraud and enhance security

• To send promotional communications (you may opt out at any time)

• To conduct internal research and analytics

• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

3.1 Service Providers

We may share information with trusted third parties who assist us in operating our business:

• Payment Processing: Stripe (PCI-DSS compliant)

• Shipping and Fulfillment: USPS, FedEx, UPS

• Analytics Services: Google Analytics

• Email Communication: Email service providers

These providers only receive information necessary to perform their services.

3.2 Legal Obligations

We may disclose information if required to do so by law, legal process, or government request, or to protect our rights, safety, and property.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

3.4 With Your Consent

We may share information for purposes not covered in this policy when you provide explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmissions

• Secure payment processing through Stripe

• Regular system monitoring and security updates

• Restricted employee access to personal information

• Secure data storage with access controls

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary:

• Order and transaction records: Up to 7 years (tax and legal compliance)

• Customer account data: Until account deletion is requested

• Marketing data: Until you unsubscribe

• Analytics data: Up to 26 months

6. Your Data Protection Rights

6.1 GDPR Rights (EU Residents)

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

6.2 CCPA Rights (California Residents)

You have the right to:

• Know what personal information we collect

• Request deletion of personal information

• Opt out of the sale of personal information

• Receive equal service without discrimination

6.3 Exercising Your Rights

To submit a request, contact us using the details below.
We respond to all verified requests within 30 days.

• Email: support@luxpupy.shop

• Phone: +1 505-983-4021

7. Third-Party Services

Our website may include third-party tools and services such as Stripe, Google Analytics, and shipping carriers. We are not responsible for the privacy practices of third-party websites or services.

8. International Data Transfers

Personal information is primarily processed and stored in the United States. When data is transferred internationally, appropriate safeguards are applied in accordance with applicable laws, including EU-US data protection standards where applicable.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child’s data has been collected, please contact us immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective once posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy. Significant changes may be communicated via email or website notice.

11. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

LuxPupy LLC
📧 Email: support@luxpupy.shop